Refund and Cancellation Policy

Effective Date: 9th April 2025

1. Refund Policy

1.1 Eligibility for Refund

Due to the customized and creative nature of our services, Colormuse does not offer refunds once a service order has been confirmed and payment received. This includes but is not limited to custom wedding logos, digital invites, wardrobe planners, and stationery design.

Refunds will only be considered in exceptional cases where:

A confirmed service cannot be initiated due to Colormuse’s inability to allocate a designer or begin work within a reasonable timeframe.
A duplicate payment was made in error.

1.2 Timeframe for Refund Requests

Refund requests, if applicable under clause 1.1, must be submitted within seven (7) calendar days of the transaction.
Any claims raised beyond this period will not be entertained.

1.3 Request Process

To initiate a refund request under the limited eligible scenarios, please email info@colormuse.in with the following details:

Full Name
Order Number
Date of Purchase
Reason for Refund Request
Payment Reference (Transaction ID)

Approved refund requests will be processed within 7–10 business days and credited via the original mode of payment.

2. Cancellation Policy

2.1 Cancellation by Client

Clients may request cancellation of a service order prior to project commencement. However, such cancellations do not qualify for a refund due to upfront resource allocation and planning.
If work has already commenced, the project will be considered billable in full.

2.2 Cancellation by Colormuse

Colormuse reserves the right to cancel an order at its sole discretion due to operational constraints, communication failure, or inability to fulfill the brief. In such cases, a full refund will be processed within 7–10 business days.

2.3 Administrative Requirements

To request cancellation, clients must submit an email to info@colormuse.in with their order details. All cancellation requests are subject to confirmation in writing.

3. Governing Law

This policy is governed by the applicable laws of India and complies with the Reserve Bank of India (RBI) norms on payment processing and refunds.

For any clarifications regarding this policy, please contact us at info@colormuse.in.

Thank you for choosing Colormuse.