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How do I get in touch?You can drop in an enquiry in out Get in touch form or directly WhatsApp us on +919730388087 (Please do not call without an appointment). Whatsapp is our primary source of communication. As this is a digital product, WhatsApp and email is the most convenient for the team.
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What is a project timeline?Timeline for each project depends upon the deliverable package and other details. Here are some approximate timelines for each collateral: • Logo Design - 4-5 working days • Save the Date - 7-10 working days • Invite - Depending upon the number of screens 3-4 weeks Working days - Monday to Friday (not including public holidays)
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What if we're not happy with the end result?Firstly, trust the process and be patient. You have come to us for a reason and we will not let you down. We make sure you're a part of the process from Day 1. The first stage is to get ideas approved and then start work on it. At every stage of design, we provide unlimited revisions.
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Do you provide separate videos for Bride & Groom family and can we get different date combinations?The package includes 2 versions of invite (Bride & Groom) Any more combinations of events will be charged an extra minimal fees.
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Do you provide payment plans?To make our services more accessible and convenient for our valued customers, we have developed a flexible payment plan that allows you to choose the option that best suits your needs. Our payment plan ensures that you can avail of our services without any financial burden. Below are the available payment options: Option 1: Full Payment Pay the total amount upfront and avail of our services immediately. Enjoy a 5% discount on the total cost for choosing this option. Option 2: Installment Plan Divide the total cost into three equal installments. Payment Schedule: 50% of the total cost due at the time of booking. 25% of the total cost due at the halfway mark of the project. Remaining 25% of the total cost due before final delivery. Option 3: Custom Payment Plan Tailor a payment plan according to your financial preferences and requirements. Discuss the custom payment schedule with our team, and we will be happy to accommodate your needs.
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What are the modes of payment available?For India based clients we have options of: • Bank Transfer • UPI payments For International Clients: • SWIFT Bank Transfer • PayPal
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How do I share the invite with my guests?Invites are anywhere between 20-50 MB in size and is best shared on WhatsApp as an attachment. This makes sure the resolution is maintained .
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Do you provide prints?No, we do not provide prints. Our services are focused on creating custom design solutions for our clients.
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Payment TermsWe take 50% advance before starting any project. The project isn't considered active and no conceptulization or design starts until the advance is received. All final high res files are shared post complete payment.
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Number of RevisionsWe provide unlimited revisions at the following stages: Ideation + Sketch And maximum 2 revisions at the following stages: Render Animation (Final) Font options will be shared with you prior to the render stage and the one chosen by you will be used for the creatives.
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Versions of FilesLogo : PSD, PDF, PNG Save the Date : MP4 Invite: MP4 + PDF Stationery (Digital) : PNG / PDF Stationery (Printable) : PSD, PDF Any other file formats might be chargeable, let us know inn advance.
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Colormuse BrandingWe amicably add Colormuse branding in the last 5-10 seconds of the video, not disrupting the design or the info on the same. The branding is added in the stationery as well, where it does not take away from your design & information. We cannot remove the same as the design is a copyright of Colormuse. However, we make it a point that they don't disrupt your collateral.
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Additional ChargesAt any given time, if the number of edits exceeds the normal round, Colormuse can charge an additional fees for the same.
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Taxes and ChargesAll payments made from India are subject to additional 18% GST to all the charges. You can share your business details for GST credit. All International payments are exempted from taxes. Paypal payments have an additional 5% PayPal fees added to the charges.
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